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Limited Warranty (for U.S.A. and Puerto Rico only)
Panasonic Consumer Marketing Company of North America,
Division of Panasonic Corporation of North America
One Panasonic Way
Secaucus, New Jersey 07094
Panasonic Television
Limited Warranty
Limited Warranty Coverage
If your product does not work properly because of a defect in materials or workmanship, Panasonic Consumer Marketing Company of North
America (referred to as “the warrantor”) will, for the length of the period indicated on the chart below, which starts with the date of original
purchase (“Limited Warranty period”), at its option either (a) repair your product with new or refurbished parts, (b) replace it with a new or a
refurbished equivalent value product, or (c) refund your purchase price. The decision to repair, replace or refund will be made by the warrantor.
TV CATEGORIES PARTS LABOR SERVICE
Up to 42” (diagonal)
1 (ONE) YEAR 1 (ONE) YEAR
Carry-In
46” (diagonal) and larger On-Site
3D Eyewear Mail In
During the “Labor” Limited Warranty period there will be no charge for labor. During the “Parts” Limited Warranty period, there will be no
charge for parts.
You must carry-in your product or arrange for on-site service during the Limited Warranty period. If non-rechargeable batteries are
included, they are not warranted. This Limited Warranty only applies to products purchased and serviced in the United States or Puerto
Rico. This Limited Warranty is extended only to the original purchaser of a new product which was not sold “as is”. A purchase receipt or
other proof of the original purchase date is required for Limited Warranty service.
On-Site or Carry-In Service
For On-Site or Carry-In Service in the United States and Puerto Rico call 1-877-95-VIERA (1-877-958-4372).
On-site service where applicable requires clear, complete and easy access to the product by the authorized servicer and does not include
removal or re-installation of an installed product. It is possible that certain on-site repairs will not be completed on-site, but will require that
the product or parts of the product, at the servicer’s discretion be removed for shop diagnosis and/or repair and then returned.
Mail-In Service
For assistance in the U.S.A. and Puerto Rico in obtaining replacement, please ship the product prepaid to:
Panasonic Exchange Center
4900 George McVay Drive
Suite B
McAllen, TX 78503
panacare@us.panasonic.com
When shipping the unit, carefully pack, include all accessories, and send it prepaid, adequately insured and preferably in the original
carton. When shipping Lithium Ion batteries please visit our Web Site at www.panasonic.com/BatteryHandling as Panasonic is committed
to providing the most up to date information. Include a letter detailing the complaint, a return address and provide a daytime phone number
where you can be reached. A valid registered receipt is required under the Limited Warranty.
Limited Warranty Limits And Exclusions
This Limited Warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT COVER normal wear and
tear or cosmetic damage, nor does it cover markings or retained images on the glass panel resulting from viewing fixed images (including,
among other things, non-expanded standard 4:3 pictures on wide screen TVs, or onscreen data in a stationary and fixed location such
as network logos, video games and banners). The Limited Warranty ALSO DOES NOT COVER damages which occurred in shipment,
or failures which are caused by products not supplied by the warrantor, or failures which result from accidents, misuse, abuse, neglect,
bug infestation, mishandling, misapplication, alteration, faulty installation, set-up adjustments, misadjustment of consumer controls,
improper maintenance, power line surge, lightning damage, modification, or commercial use (such as in a hotel, office, restaurant, or other
business), rental use of the product, service by anyone other than a Factory Service Center or other Authorized Servicer, or damage that is
attributable to acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER “LIMITED WARRANTY
COVERAGE”. THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH
OF THIS LIMITED WARRANTY.
(As examples, this excludes damages for lost time, cost of having someone remove or
re-install an installed unit if applicable, or travel to and from the servicer. The items listed are not exclusive, but are for illustration
only.)
ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE LIMITED WARRANTY OF
MERCHANTABILITY, ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied Limited
Warranty lasts, so the exclusions may not apply to you.
This Limited Warranty gives you specific legal rights and you may also have others rights which vary from state to state. If a problem with
this product develops during or after the Limited Warranty period, you may contact your dealer or Service Center. If the problem is not
handled to your satisfaction, then write to the warrantor’s Consumer Affairs Department at the addresses listed for the warrantor.
PARTS AND SERVICE (INCLUDING COST OF AN ON-SITE SERVICE CALL, WHERE APPLICABLE)
WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY ARE YOUR RESPONSIBILITY.
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