Sony Flat Panel Television LCD TV User Manual

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D:\SONY TV\SY130196_H35 (Rev-1)\4477654121_US\US06OPT.fm
XBR-65X850A/55X850A
4-477-654-12(1)
31
Additional
Information
Additional Information
Troubleshooting
When the illumination LED is flashing in red, count how many times it flashes
(interval time is three seconds).
Press "/1 on the TV to turn it off, disconnect the AC power cord, and contact Sony Customer
Support (information provided on the front cover) with how many times the indicator flashes.
When the illumination LED is not flashing, check the items in the table below.
Also refer to “Troubleshooting” in the i-Manual. If the problem persists, contact Sony Customer
Support (information provided on the front cover).
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When viewing photo files in 4K resolution:
• The menu screen, operation guide or messages may not appear when displaying photos.
• To finish playback of photos, press RETURN, or switch the input by pressing .
Condition Explanation/Solution
There is no picture (screen
is dark) and no sound.
• Check the antenna/cable connection.
• Connect the TV to the AC power, and press "/1 on the
TV or POWER on the remote control.
Some programs cannot be
tuned.
• Check the antenna.
The remote control does not
function.
• Replace the batteries.
• Your TV may be in SYNC mode.
Press SYNC MENU, select TV Control and then
select Home (Menu) or Options to control the TV.
The Parental Lock
password has been
forgotten.
• Enter 4357 for the PIN code. (PIN code 4357 is always
accepted.)
The TV and its surrounding
become warm.
• When the TV is used for an extended period of time,
the TV and its surroundings may become warm to
touch. This is not a malfunction of the TV.
How to reset the TV to
factory settings
• Turn on the TV. While holding down V on the remote
control, press "/1 on the TV. (The TV will turn itself off,
then back on again.) Release V.
WARNING: The reset will clear all of your customized
settings including the Parental Lock setting.
Frozen audio or video, a
blank screen, or the TV
does not respond to TV or
remote control buttons.
• Perform a simple reset of the TV by unplugging the
AC power cord for two minutes, then plug it in again.

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